Both times I called customer service, a friendly and knowledgeable person answered the phone after the first ring. Immediately impressed. After attempting to troubleshoot my problem, we determined my sauna would need a replacement part, which was shipped to me within a few days. Email correspondence was top notch as well, with replies to my questions coming back even during the weekend. I get the feeling these saunas don’t break too often, so customer service is not overburdened and takes pride in fixing the rare problem quickly, and at no cost to the customer. Just a hunch! I love my sauna (I NEED my sauna) and am so thankful to have it working perfectly again!
Welcome to Golden Designs
Since 2007 we have specialized in well-being products for the whole family.