Dear Golden Designs, Inc.:
I just wanted to again say “Thank You!”
After shopping for an Infrared Sauna in both New Zealand and Australia we concluded that nothing really compared to the price and quality of the saunas offered by Golden Designs, Inc. in the United States.
It took about 45 days to ship and received delivery direct from your manufacturer, but your referral to your US Shipping Agent made the process of shipping very easy. Your US Shipping Agent required a Local Customs Broker which was easy to find. The Local Customs Broker receipted our shipment at the Auckland Port, handled the Customs Inspection, handled all the paperwork, payment of the NZ Goods Services Tax and delivery to our home. Everything was handled via email which was very convenient.
Your wood crates containing the carefully packaged Sauna components arrived at our door step in perfect condition. It took about an hour to set up the Sauna and everything worked perfectly. I was concerned about the 220V and the special NZ electrical plugs but everything was exactly as required.
We really believe that we purchased a superior product for US pricing, which is significantly less than pricing in NZ, even taking into account shipping costs.
We are looking forward to many years of enjoyment from our new sauna. Thank you!