Pros: assembled much easier then expected., excellent craftsmanship., excellent customer service., excellent sound system.
Cons: instructions/pictures could be easier to follow.
“Company called to schedule delivery much sooner than expected and gave specific instructions on receiving merchandise. We had to refuse first sauna because of damage to the box (not the company’s fault.) The very next day the company called and advised they had shipped another sauna. I received it 3 days later and was impressed with the very protective and compact packaging. Customer service was OUTSTANDING. Assembly took approx. 1.5 hours. Not difficult. Will take 2 people to assemble. Front panel a little heavy and tricky to install. We had to lift the side panels about one inch from the inside to latch the front door on. We carefully used a mallet to adjust back into the bottom floor piece. It all fell into place beautifully. We used the rectangle packaging blocks to hold the top roof while we connected all the electrical cords/wiring to prevent damage. MP3/sound system is awesome and the lighting adds a nice touch to the unit.”