Thank you for purchasing a Golden Designs Infrared Sauna.
Your sauna will ship out of our warehouse within the next 2 business days. You will be receiving the tracking information once the sauna leaves our warehouse.
(***We reserve the right to cancel an order for delivery locations that are on islands, remote destinations, or difficult delivery areas within the continental United Sates. If you are concerned with your location, please contact us prior to making the purchase. An additional shipping and handling fee may apply.***)
You will be receiving a phone call from the freight carrier to set a delivery day and time 24 to 48 hours prior to delivery. Delivery is normally within a 4 hour window and every effort will be made to ensure any delivery issues (remote areas, long driveways, large and low hanging trees, apartment complex, stairs, etc.) should be addressed with us prior to shipping.
The sauna will be delivered in 1 box for 1-2 person models or multiple boxes for larger units. All boxes will be strapped vertically to a pallet. Our saunas are delivered in a 53ft semi-truck. The single driver will unload the pallet ONLY to your curbside or end of your driveway.
Once the driver has unloaded the pallet, we ask that you immediately inspect the box(s) for any damage. Please indicate any minor scratches, indentations, or scuff marks on the delivery receipt. You do not need to open the boxes to inspect the sauna. Refuse delivery if you should see a large hole anywhere (most likely damage made by freight carrier forklifts).
If you have any questions regarding the delivery process, assembly,or general questions on how to get the most from your sauna experience, please contact our Customer Service at (909)212-5555 or e-mail info@goldendesignsinc.com.
